The support that you can get from your shared hosting company is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you have some technical trouble with an active account. Timely and accurate information about a question or a problem will save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from a genuine hosting provider not from a reseller. When you buy a hosting account through a company that doesn't own its servers and it cannot access them right away, it's almost certain that you'll wait for a couple of days to receive a reply to any query, so your sites may remain offline for a long time. Alternatively, a company that provides different options for communication and has a tech support team available any time will assist you to right away and help you reduce or fully avoid any downtime and prospective losses.

24/7 Customer Support in Shared Hosting

Our Linux shared hosting include 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our web hosting services well before you make an order or you are a current client and you have any question or a difficulty, you will be able to contact us anytime, including weekends and holidays. We have numerous channels to contact us - a couple of phone lines worldwide for your convenience plus live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex issues or any issues which need more time to investigate and fix. Unlike a number of other website hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, thus no matter what your issue is, it will be resolved in a timely manner and you will not waste days so as to get something fixed.