Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • All your support requests will be attended to in no more than 1 hour after the ticket or email is submitted. If your case requires further assistance from a sysadmin, we’ll forward the ticket or the e–mail to the person in charge then leave a comment to inform you that more time will be required for finding the optimal solution. And if you take advantage of the Administration Services package, all of the services included there will be carried out whenever you specify.

  • Top quality support service

  • A Premium Help Desk Support Service

  • If you need any assistance while using our Site Control Panel or with any of the applications that we’ve pre–installed on the dedicated server for you, don’t hesitate to reach the help desk support team at any time through the ticketing system. Also, in case you need help managing your dedicated server, you can order our Administration Services package, that includes weekly OS updates, problem troubleshooting and installation services, server monitoring and restarting procedures, data backup storage space, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • We have provided the Site Control Panel with a circumstantial knowledgebase, which includes exhaustive explanations of all its features and functions. Besides, we have prepared in–depth video tutorials that will further explain to you how to perform a specific operation or resolve a frequently encountered problem. All the educational articles and the tutorial video clips are readily accessible from every section of the Site Control Panel via the Help and Videos buttons in the top right corner.